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QuickTick – The Deployable Helpdesk

Worth: 16$
Score: four.11

Information and Updates – July 26, 2011

After an extended hiatus of updates for this, this is an replace. It fixes the uploaded information factor, some mail problems, and provides a little extra safety. Merely overwrite/merge the information to replace, or add the information and navigate to http://yourdomain.com/quicktick/replace.php.

For questions about updating, merely view the Quicktick_v2.2.pdf documentation contained inside the zip, or Click on Right here. Further options come with:

  • Price tag Assigning to Limitless Admins/Managers/Body of workers
  • Complex “Forgot Password” characteristic
  • Numbers/Connected Replies to Messages
  • Better keep an eye on over templating in emails
  • Incorporation of SwiftMailer.com, SMTP, Sendmail, and Mail()
  • Normal Code optimization and normal fixes
  • Simply set up and replace procedure!

Description

QuickTick is a full-featured on-line help-desk and price tag reinforce device. It’s powered by way of PHP and MySQL with a marginally of jQuery to offer for a unbroken and highest enjoy.

Necessities and Options

QuickTick runs on PHP five+ and MySQL four+. Examined on ThePlanet, SiteGround and BlueHost and all paintings advantageous with no hitch. Any host with Fantastico DeLuxe must paintings advantageous. QuickTick options the whole lot you’d be expecting from an undertaking helpdesk, like:

Model 2.2

* Got rid of trim() and changed with mysql_real_escape_string() in numerous information
* Mounted add drawback with filename containing areas and particular characters
* Customers can best alter the ones sorts lower than theirs (Managers can’t alter Directors, Customers can’t alter Managers, and so on.)
* If emails disabled, notifications for brand new tickets is probably not despatched both

New as of Model 2.zero

* Assigning tickets to limitless Directors/Managers/Body of workers
* Got rid of PHPMailer, Integrated Swiftmailer
* New “Forgot Password” Function
* Better Keep an eye on over Emails (Templates, Sendmail, SMTP, and so on.)
* Delete Customers

  • Are living price tag seek and column sorting
  • Customized device messages, customized via ’s
  • Person rating device (Directors, Managers, Body of workers and Customers) with privileges
  • Assign body of workers to express departments, best view tickets inside of that division
  • SMTP possibility powered with PHPMailer
  • jQuery/Ajax improvements and dialogs
  • Fluid structure, suits all internet browsers
  • Create limitless tickets, departments, and edit at the fly
  • Admin and Shopper person registration
  • Create limitless customized standing’s and priorities
  • Connect report(s) the usage of uploadify to tickets and replies and obtain securely
  • “Inner Notes” so best Directors can see
  • Gravatar enabled

Login Credentials

Website online to login is http://quicktick.sirestudios.com/. The layout for the underneath credentials are (login e mail / password).

Different Notes

All Ajax options degrade effectively at the public-facing facet. So even though your purchasers/customers live within the stone-age and don’t have JavaScript enabled, they may be able to nonetheless simply replace or delete a price tag. Additionally, if a consumer calls you, you’ll briefly create a price tag on their behalf from inside the ‘Create a Price tag’ hyperlink.

That is Model 2.zero. I’ve checked and double checked in all browers with and with out JavaScript enabled and the whole lot turns out to paintings completely. Then again, should you to find any insects or formatting problems, don’t hesitate to ship me a message. As my earlier patrons can vouch, I liberate fixes inside of hours of being knowledgeable.

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