Pretty much everywhere we look nowadays, we are surrounded by technology. Smartphones, smart locks, key fobs on our cars, geolocation systems and sophisticated alarms that keep us safe, monitoring cameras that broadcast, live, real-time images, advanced computers and laptops we use for executing complex tasks at work – and there is no telling what the future has in store for us.
As much use as these technologies might be, every now and then they give us some chills down our spines. Namely, when we are unable to log into an app, edit the content on a website or a database, or do any other type of computer-related task. When systems break down and databases lose our precious data, or we are unable to access our account from a remote location, the entire activity of your business could risk being stopped. And it usually happens, leading to profit loss, customers abandoning your business, and serious delays in the manufacturing processes. Without a well-built troubleshooting process, and without factoring in all of the elements that are causing your regular processes to be halted, you will have a hard time figuring out the best solutions. This is why keeping in touch with a reliable technical support team is a must, no matter how big or small of a business you might be running.
Do Your Research
Ask for references from business partners, friends, and people you trust, or read reviews and check databases listing professional tech services. Make sure you focus on companies in your area or zip code so you can take advantage of their near vicinity when dealing with an emergency.
Compare rates and services, read reviews and ratings written by former customers, and pay special attention to negative reviews. They tend to be more realistic and honest, and will, therefore, be more helpful.
Places like Prosco can recommend fully verified and reliable tech support services located all around the country. No matter what area or zip code you may live in, and no matter how simple or complex/urgent your computer or server problem, they will immediately put you in touch with a nearby tech expert.
Once you have come across a good service, save their number on speed dial and use it whenever you need to fix something that cannot suffer any delays. If your website is down and you need to upload new content straight away, or you want to add a new product to your online shop, you may or may need immediate help. Calling a tech support service located 200 miles from means delaying your upgrades by a few hours. If you cannot afford to wait for a few hours for someone to arrive, a local company will prove to be handy.
Remote Help Solutions
If your computer activity is being monitored by a tech service, they should also receive a report informing them about your problem. Oftentimes, they should be able to fix your software issues remotely. You will need to enable them access to your computer and wait for them to do their magic. At times, they might ask a few questions to clarify whether you have recently installed any new apps or programs.
You could also be asked to use the printscreen feature and show tech experts exactly what your screen is showing. You could opt for a series of printscreen programs that have features that are more advanced than the ones your regular keyboard commands can provide you with. A screencast should also come in handy when dealing with an error that is tied to a specific process you are performing.
You could use an app that will help you create a video or a GIF and make things as easy as possible for the tech team.
Use Your Favorite Communication Channel
You can tweet or send a direct message, use WhatsApp or send an email, ping or voice/video call tech support. Depending on the emergency you are dealing with, you could be resuming your activity in a matter of minutes or hours. The more severe problems will usually require the help of a team present on site.
Whether you need help with some malware removal, data encryption, or firewall, or you need recommendations concerning the most suitable antivirus software, make sure you rely on professional help and advice from trustworthy services. At times, tech support may be provided in a foreign language you might have a difficult time understanding. Know exactly what service you are hiring before they arrive and make sure they are qualified to fix your problem as soon as possible.